TERMS & CONDITIONS

Please take a few minutes to read the following Terms and Conditions carefully. They contain important information to you as the buyer and apply to every product bought and used from our website.

General terms and conditions of Nutriloop online store have been prepared in accordance with the Consumer Protection Act, the Law on Personal Data Protection Act (PDPA-1) and the Electronic Communications Act. Learn more about Privacy Policy here.

Nutriloop respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at Nutriloop. We will not pass any of your personal information to third parties.

The online store Nutriloop (hereinafter referred to as the “store”) is operated by:

  • Company: Nutriloop OÜ
  • Address: Tallinn, Estonia
  • Registration Number: 12651760
  • Email: info@nutriloop.org

which is also the provider of e-commerce (hereinafter referred to as “vendor” or “Nutriloop”).

Terms and conditions govern the operation of an online store Nutriloop, rights and obligations of the user and the trade and govern the business relationship between the seller and the buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an online order). When placing an order online the user is warned about the terms and conditions each particular time which he confirms with placing an order online.

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, Nutriloop unless otherwise agreed in writing.

All content found on Nutriloop store and any of its sub-domains is the property of Nutriloop and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

Accessibility information

The seller commits to the buyer before he is bound by any contract or offer, provide the following information:

  • Company information (name and place of business, registration number)
  • Contact information, which enables fast and efficient communication (e-mail, phone)
  • The essential characteristics of products (including after-sales services and guarantees) and the period of validity of this information,
  • Availability of products (each product, which is offered on the site, should be available within a reasonable period of time)
  • Delivery units (and the manner, place and time of delivery)
  • Prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs and other charges, and the period of validity of this information,
  • The method of payment and delivery or performance of, and validity of this data,
  • The validity of the offer,
  • Interpretation of an appeal, including details of the contact person.

Users and Registration

By using Nutriloop store and agreeing to our Terms and Conditions, you agree that you are either of an appropriate age within your country of residence or have the consent of a responsible caregiver.

Online store Nutriloop allows the use of registered and unregistered users (hereinafter referred to as “Users”). In order to register with Nutriloop, the customer must register an account via the registration page.

Upon registration, the online store user obtains a username and password. E-mail address, username and password unambiguously define and connect the registered user of the data input. It is the sole responsibility of the customer to ensure that said credentials are reliable. If a user wants at any time to change the e-mail address to another e-mail address it is necessary to send a request to info@nutriloop.org.

It is the sole responsibility of the customer to protect their login credentials, as they are strictly confidential. Nutriloop is not liable for any abuse of login credentials and assumes the person using our website is the customer.

If the customer suspects that their credentials have been compromised, they must change their credential with all due haste.

Nutriloop employees will never ask for your password.

With a single entry via e-mail, the user becomes a guest. Thus a registered user as a guest acquires the right to purchase at the online store Nutriloop.

Products and Services

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the color, smell or flavor of any of our products.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error free. In this situation, Nutriloop will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately.

Once an item is delivered to and accepted by, the ordained address, the risk is transferred to the customer.

Information

Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavor to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.

Ordering

The purchase agreement between the seller and the buyer in an online store Nutriloop is concluded at the moment Nutriloop sends the first e-mail to the buyer about the status of his order (titled: “Your order has been accepted.”). From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. Purchase agreement (i.e., the first e-mail about the status of the order) is electronically stored on the server.

Payment Methods

Payment must be received from the customer before any goods are dispatched.

We reserve the right to select and modify acceptable payment methods.

We reserve the right to refuse or cancel any order or service at our discretion.

You, the customer, agrees to ensure that all account information is up to date and relevant. Nutriloop is not responsible for delays or additional costs caused by inaccurate information.

In the event that the customer’s order or service is cancelled, limited or halted, Nutriloop will endeavor within reasonable limits to contact the customer to explain the situation.

Credit Card

Paying by credit card is seen as one of the most standard and safe ways of making a payment over the internet. At Nutriloop we accept both Visa and MasterCard. To use this method of payment enter your card details, expiry date and 3 digit security code (located on the back of the card) on the relevant page. Your payments should be made instantly, and we will start preparing your order right away.

For confirmation of the payment, it is necessary to enter an additional code 3D Secure (Verified by Visa or Mastercard Secure Code). 3-D Secure is an international security standard designed to ensure enhanced security and authentication for you when you use your debit or credit cards for online purchases. It is supported by MasterCard ( “MasterCard SecureCode”) and Visa (“Verified by Visa”). It is deployed at the point of transaction and typically involves the customer being asked by their card issuing bank to enter a passcode or password to prove that they are the legitimate cardholder. It was developed to reduce the risk of unauthorized use of the credit card by third parties. For more info, please contact your issuing bank.

Invoicing

When confirming the method of payment for the purchase you will receive the invoice to your e-mail address (in .pdf or .jpg format) immediately after delivery of the package or within your package.

The invoice is provided with information about the price and all costs relating to the purchase and with a notice of the right to cancel the contract.

The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are disregarded.

Prices

All prices found on the Nutriloop website include VAT unless expressly provided otherwise. Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

All prices are in EURO (€).

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing the order, Nutriloop will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

Promotional code

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our e-mail communications or other media.

Changing promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of promotional code has to accept a surcharge fee. The value of purchase must be higher than the value of the promotional code or voucher.

Shipping information

The latest techniques and services ensure that your package arrives safely, securely and in a timely manner. All products are shipped in discreet, unmarked packages.

Shipping costs depend on the service level you have chosen. Shipping price is calculated at the checkout. We use different shipping providers like Omniva, Itella, etc.

Any duty, import, or general taxes or fees for sending our products to an international country will be passed to the consumer, we cannot be held responsible for these extra charges.

Delivery information

The delivery time of your package depends on the service level you have chosen. Deliveries to countries within the EU usually take between 2-8 business days, to countries outside of EU up to 20 business days (for countries far away). Please keep in mind that usual delivery times can vary depending on destination, and are dependent on entry into the country along with other variables.

Return Policy

In the event of receiving any faulty or damaged items, within 14 days after the goods were accepted and received by the customer at the delivery address, the customer has the right to report (info@nutriloop.org) to withdraw from the contract without having to state a reason for his/her decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer may not use the products freely until the withdrawal from the contract. Only when the items have been safely received and inspected, will a refund be made.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the user. The user will only be refunded the amount paid for the article. Shipping costs are also refundable. Returning costs are non-refundable. Import duties are non-refundable.

If you wish to return an item, please contact us by email via info@nutriloop.org. Only once, arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.

If you noticed upon a delivery that the item or consignment is physically damaged, it lacks content or is showing signs of opening, you can file a compensation process for courier service.

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service send the goods back to use for inspection.

Refunds and Replacements

By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case by case basis.

Repayment of payments will be made as soon as possible, but no later than 14 days from the receipt of the notification of withdrawal. Payment refund to the buyer will be made by bank transfer to his bank account.

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via your initial payment method if possible or store credit.

Please note: Return costs incurred by the customer are non-refundable unless the item arrived damaged.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at info@nutriloop.org.

If your item was damaged upon delivery, you must inform us within 14 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

Copyright; Trademarks

The material and content of this site, including but not limited to text, logos, photos, graphics and code (collectively “Content”) are protected by copyright, trademark or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing products. You may display and, subject to any expressly stated restrictions or limitations, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or purchase products from Nutriloop. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited, unless authorized in writing by Nutriloop. You may not modify, remove, delete, augment, add to, publish, or participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

If you violate any of these terms, your permission to use the Content automatically will terminate and you must immediately destroy any copies you have of any portion of the Content.

Electronic advertising messages

Nutriloop users will be contacted via means of distance communication only if a user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act-1. This means we may occasionally send you offers or newsletters by email unless you specifically object. We will never send you spam.

Advertising e-mails will contain the following information:

  • Clearly and unambiguously marked as advertisements,
  • Consignor “Nutriloop” will be clearly evident,
  • Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
  • It will clearly show the way to unsubscribe from receiving advertising messages,
  • If the customer wishes not to receive advertising messages Nutriloop will explicitly respect these wishes.

Reviews and comments

Reviews, comments and opinions, written by customers, are a part of the functionality of an online store and are dedicated to the community of users.

Nutriloop allows the opinion to be written by any user of an online store before final publication by Nutriloop review. Nutriloop will not publish opinions or contributions which are offensive in any way, unsuitable or that the assessment does not provide benefits to other users and visitors.

Limitation of liability

The buyer must before buying inquire information about the legality of the article in his country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

Nutriloop does its best to ensure currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

Nutriloop is not responsible for the content of opinions on the articles written by visitors. Before publishing the review Nutriloop rejects those that contain obvious untruths, are inappropriate, misleading or offensive. Nutriloop is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions.

Complaints and disputes

Nutriloop respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via by e-mail at info@nutriloop.org. Nutriloop aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

Nutriloop recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, Nutriloop seeks their best to resolve any disputes amicably.

In accordance with legal norms, Nutriloop OÜ does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

That legislation arising from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Disclaimers

The customer agrees that their use of any product or service provided by Nutriloop is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is Nutriloop or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

Changes to the Privacy Policy and Terms and Conditions

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

Contact and Questions

If you have any further questions, please do not hesitate to get in contact with us. If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to write to us or e-mail us.